Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [SONI INTERNATIONAL], we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below to understand your options.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within [5 DAYS] of the delivery date.

  • Be unused, unworn, unwashed, and in its original condition.

  • Have all original tags, labels, packaging, and accessories attached.

  • Not show signs of wear, damage, alteration, or misuse.

  • Be accompanied by proof of purchase or your order number.

We reserve the right to decline returns that do not meet these conditions.

2. How to Start a Return

To request a return:

  1. Contact our customer support team at [Rajasthantextiles123@Gmail.com].

  2. Include your order number and the reason for your return.

  3. If applicable, attach clear photos of the item.

  4. Wait for return authorization and shipping instructions before sending the item back.

Returns sent without prior authorization may not be accepted.

3. Return Timeframe

Return requests must be submitted within [X DAYS] after your order has been delivered.

Items returned outside this period may not qualify for a refund or exchange unless required by applicable law.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome of your request.

If approved:

  • Your refund will be issued to the original payment method used for the purchase.

  • Refunds are typically processed within [5 days] after approval.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges, customs duties, taxes, and other non-refundable fees (if applicable) are generally not refundable unless the return is due to our error or a defective product.

5. Exchanges

If you would like a different size, color, or product, we offer exchanges subject to product availability.

To request an exchange:

  • Contact us at [Rajasthantextiles123@Gmail.com].

  • Once your request is approved, follow the return instructions provided by our support team.

If the requested replacement item is unavailable, we may offer an alternative product, store credit, or a refund, where appropriate.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within [2 Days] of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the damage or defect.

After reviewing your claim, we may, at our discretion:

  • Send a replacement.

  • Exchange the item.

  • Issue a full or partial refund.

  • Offer another suitable resolution.

If the issue is confirmed to be our responsibility, we will cover any applicable return shipping costs.

7. Non-Returnable Items

For hygiene, safety, customization, or other reasons, the following items are generally not eligible for return unless they arrive damaged or defective:

  • Customized or personalized products.

  • Gift cards.

  • Items marked as "Final Sale" or "Non-Returnable."

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Items without original tags or packaging.

  • Any products that cannot be resold due to hygiene or health considerations.

8. Return Shipping Costs

Return shipping responsibility is as follows:

  • If the return is due to a change of mind, incorrect size selection, or another customer-related reason, the customer is responsible for return shipping costs unless otherwise stated.

  • If the return is due to a damaged, defective, or incorrect item sent by us, [SONI INTERNATIONAL] will cover the reasonable return shipping costs or provide a prepaid return label where available.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of items sent without tracking.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders may only be canceled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be canceled and must follow the return process outlined in this policy.

10. International Returns

We accept eligible international returns where applicable.

Please note:

  • Customers are generally responsible for return shipping costs, customs duties, taxes, and import fees unless the return is due to our error.

  • Shipping times for international returns may vary by country.

  • Refunds will be processed after the returned item has been received and inspected.

11. Refund Exceptions

We reserve the right to refuse refunds in cases including, but not limited to:

  • Items returned outside the return window.

  • Products that have been used, washed, or damaged after delivery.

  • Returns missing original tags, packaging, or accessories.

  • Returns that do not comply with this policy.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

12. Contact Us

If you have any questions about returns, refunds, or exchanges, we're happy to help.

Store Name: [Soni International]

Email: [EMAIL ADDRESS]

Business Address: [BUSINESS ADDRESS]

Customer Support Hours: [SUPPORT HOURS]

Thank you for choosing [STORE NAME]. We value your trust and are committed to providing quality products and responsive customer service.